Return/Refund Policy

EASY RETURNS & EXCHANGES

 

  • You can easily return an item for a complete refund within 30 days following the original date of purchase
  • The merchandise must be unused, uninstalled and returned in its original condition and packaging (unopened) in order to get a full refund, exchange or store credit for the merchandise; a restocking fee of 30% of the merchandise’s retail price will be deducted for any damaged open box; 
  • Proof of purchase necessary;
  • Refunds will be issued through the same method of payment and/or card as the original purchase (some exceptions may apply).

 

QUOTES & LAYAWAYS

 

  • Quotes done in store do not guarantee product availability or pricing;
  • Minimum deposit of fifty percent (50%) is required on any layaways or orders;
  • Orders must be paid in full if delivery needs to be scheduled within 10 days.

 

SHIPPING & DELIVERY OF MERCHANDISE

 

  • Full payment (100%) of the invoice is required for merchandise that needs to be shipped, 10 days before delivery.
  • The customer is responsible to inspect all merchandise upon receipt.
  • Any merchandise received damaged must be reported within a maximum period of 72 hours (3 days) following the receipt of the merchandise tolauretta

 

ONLINE ORDERS

 

  • The customer is responsible for checking the merchandise upon arrival;
  • If the merchandise is damaged on arrival the customer needs to:
    Declare the damaged merchandise to the delivery company and sign the document regarding this situation;
    Take clear photograph of the outer packaging and of the damaged merchandise and send those to admin@laurettadesign.ca along with a description of the damage.
  • Shipping fees are applicable at all times and are at the expense of the customer, even if the items are credited or exchanged;
  • If the customer has benefited from free delivery, shipping fees will be charged upon receipt of the return or on any new delivery of merchandise (new or exchange) (except for merchandises damaged on arrival);
  • The customer is responsible for any loss or damage that may occur during transportation of the returned merchandise. A secure transportation service is recommended.

 

Vitalita Home Inc. reserves the right to refuse returns or exchanges in the event that it doesn't comply with the above policy. The terms and conditions of this policy may change without prior notice

 

Effective date: February 11, 2024